We offer a 10 day satisfaction guarantee on all the products we sell, except pool cues with non standard options (engraving). Pool cues with special options have the full manufacturers warranty. Cues after being chalked are considered used and are not returnable. If you are not satisfied with the product, return it back to us for a full refund, exchange or credit depending on circumstance of the return. We ask you keep all shipping / packing materials and send the prduct back to us via ups (with a tracking number). All returns must have approval of the company with a return authorization number.